Rentokil Initial has unrivalled expertise in the delivery of its route-based business model. We have identified a very clear Target Operating Model – single-country management teams leading integrated, multi-service operations with combined back-office functions, all underpinned by common systems and processes such as route optimisation and measurement of customer satisfaction. We are also one of the largest users of Google Apps, hangouts and social media.
We operate a small central function, focused on Centres of Excellence, group governance and sharing best practice.
Underpinning the company’s core competencies and operations is a ‘One Rentokil Initial’ culture – a one team mentality with a common set of values and promises to our colleagues and customers, focused on delivering a great customer experience and on shareholder value creation.